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Support Center

We're here to help you succeed with Shanghai Host

Live Chat

Get instant help from our support team

24/7 Available

Phone Support

Speak directly with our technical experts

Mon-Fri 9AM-6PM

Email Support

Send us detailed questions and get comprehensive answers

Response within 2 hours

Documentation

Browse our comprehensive knowledge base

Always Available

Contact Us

Frequently Asked Questions

How do I upgrade my VPS plan?

You can upgrade your VPS plan anytime through your control panel or by contacting our support team.

What is the uptime guarantee?

We provide a 99.9% uptime guarantee with SLA compensation for any downtime beyond this threshold.

Do you offer managed services?

Yes, we offer fully managed services including server management, security updates, and monitoring.

How do I backup my data?

We provide automated daily backups, and you can also create manual backups through your control panel.

Support Statistics

Less than 2 minutes
Average Response Time
98%
Customer Satisfaction
24/7
Support Availability
15k+
Tickets Resolved

Choose Your Perfect Hosting Solution

From powerful VPS to optimized game servers, we have the right solution for your needs.

VPS Hosting

Powerful virtual private servers with full root access and guaranteed resources.

  • Full Root Access
  • NVMe SSD Storage
  • DDoS Protection
  • Multiple Locations

Web Hosting

Reliable shared hosting perfect for websites, blogs, and small applications.

  • Free SSL Certificate
  • Daily Backups
  • Email Accounts
  • One-Click Install

Minecraft Servers

Optimized game servers with instant setup and mod support.

  • Instant Setup
  • Mod Support
  • MySQL Database
  • Control Panel

Global Server Network

Our dedicated servers span across continents for maximum performance

World Map

United States

California
STANDBY
New York
STANDBY
Texas
STANDBY
Florida
STANDBY
Illinois
STANDBY
Pennsylvania
STANDBY
Ohio
STANDBY
Georgia
STANDBY
North Carolina
STANDBY
Michigan
STANDBY

Germany

Bavaria
STANDBY
Baden-Württemberg
STANDBY
North Rhine-Westphalia
STANDBY
Hesse
STANDBY
Saxony
STANDBY
Lower Saxony
STANDBY
Rhineland-Palatinate
STANDBY
Berlin
STANDBY
Schleswig-Holstein
STANDBY
Brandenburg
STANDBY

Japan

Tokyo
STANDBY
Osaka
STANDBY
Kanagawa
STANDBY
Aichi
STANDBY
Saitama
STANDBY
Chiba
STANDBY
Hyogo
STANDBY
Hokkaido
STANDBY
Fukuoka
STANDBY
Shizuoka
STANDBY

India

Maharashtra
STANDBY
Uttar Pradesh
STANDBY
Karnataka
STANDBY
Tamil Nadu
STANDBY
Gujarat
STANDBY
West Bengal
STANDBY
Rajasthan
STANDBY
Andhra Pradesh
STANDBY
Odisha
STANDBY
Telangana
STANDBY
Online Servers
Standby Servers
Data Centers

Why Choose Shanghai Host?

We provide enterprise-grade features and support for all our hosting solutions.

DDoS Protection

Advanced protection against distributed denial-of-service attacks for all hosting plans.

NVMe SSD Storage

Lightning-fast NVMe solid-state drives for maximum performance and reliability.

99.9% Uptime

Industry-leading uptime guarantee with redundant infrastructure and monitoring.

Free Backups

Automated daily backups to keep your data safe and easily recoverable.

Global Network

Multiple data center locations worldwide for optimal performance and low latency.

24/7 Support

Expert technical support available around the clock via chat, email, and phone.